We would like to inform you that, following the entry into force of Royal Decree 463/2020 of 14 March, which declared the state of emergency due to the spread of COVID-19 in our country, the Trallero Group is joining the relevant preventive and cooperative plans.
Accordingly, as approved by the company’s Board of Directors, we set out below the measures we have put in place to protect the safety and health of our customers and employees, while maintaining service to our clients as far as necessary.
The measures we have adopted
- We continue to work for those customers for whom receiving their move is an essential need, mainly involving the delivery of their BEDS, WASHING MACHINES AND OTHER APPLIANCES, CLOTHING and FOOD, among other items.
- Our teams have been briefed on the measures adopted by the Government of Spain to address the current situation, which are mandatory.
- All Trallero staff work with masks and gloves. We have also provided antibacterial products to maintain hygiene whenever washing hands with soap is not possible.
- All of our in-house and on-duty workers have been issued the necessary official document authorising their mobility and access to their workplace.
- As set out in Article 8 of the Royal Decree, Trallero has taken the necessary steps to maximise remote working alongside the operation of our offices.
- Customer service will run during our usual hours, from 9 a.m. to 6 p.m., always through phone or email.
Our commitment
We will devote all our resources during this exceptional period to ensure that the measures in place do not affect the quality of our services.
For any enquiries, you can contact us on 93 421 75 00 (Barcelona Head Office) or 91 656 29 61 (Madrid Office), or by email at info@trallero.com.
Yours sincerely,
Carolina Trallero
Director
