OUR COMMITMENT TO OUR CLIENTS

OUR COMMITMENT TO OUR CLIENTS EXCELLENCE POLICY

In Trallero we know that our client satisfaction is of utmost importance. For this reason, our
commitment is to offer a service that not only meets but surpasses our clients’ expectations.

We develop our business strategy according to our client’s needs. In order to reach these goals we have established the following commitments:

• To implement a client-orientated culture at all levels of the organisation in such a way as to
establish what their needs are and how to act on them.
• To perform service quality controls from our client so that we can obtain feedback about our
work and taking note of the areas for improvement which must be rectified to reach excellent
levels of service.
• To guarantee our human capital is trained and motivated. We achieve this by continuous
training courses and valuing their work.
• To communicate this Policy and acting in accordance to the needs that may arise.

SERVICE QUALITY

Our primary concern is the success of our service which cannot be reached only by client satisfaction.

Consequently we perform quality controls to find out and study the results obtained.
We feel proud of the excellent results we normally achieve but discovering what our clients
think of the completed service helps us to improve those points in which we are not excelling.

TRALLERO have been ISO-9001 certified since 2002 which means that our company complies
with the quality standards set out in this certification. In addition, we obtained the FIDI FAIM in
2003. This certification accredits that the company performs the highest quality international
removals service.

As associates of the international group HRN we are obliged to conduct periodic quality control audits. This not only guarantees that our company operates at the highest quality but that all our international HRN correspondents operate at the same quality standards