Doubts about a move almost always show up late, when you’ve got half-sealed boxes and you’re rushing to decide. The idea behind this FAQ is to settle them beforehand and turn booking into a decision you’re in control of. Think of these 20 questions as a quick map: if you answer them (even just in your head), you’ll know what to ask for, what to compare and what to avoid. And if you work with a professional crew like Mudanzas Trallero, these same questions will help you request a more accurate quote with no surprises.
20 key questions before you book (and the answer that really matters)
- What exactly does the quote include? It should spell out crew, hours, vehicle and services (packing, dismantling, etc.).
- Can the price change on moving day? It should only change if the conditions change (more volume, different access).
- Do I need a site survey or a video call? If there’s large furniture, tricky access or lots of items, yes, it helps enormously.
- Who provides the packing materials? Clarify whether they’re included or charged separately.
- Does the company pack, or do I pack? If they pack, you cut risk and time, but confirm the scope.
- Do they dismantle and reassemble furniture? Ask which pieces, and whether it covers wardrobes, beds and shelving.
- What happens with fragile or high-value items? They should explain the specific protection and handling.
- Is there insurance? What does it cover? Ask for the cover and the procedure if something goes wrong.
- How is loading and unloading handled if the street is difficult? They should ask about access and plan for it.
- Is a furniture lift needed? It depends on the stairs/lift and the furniture; an expert company spots this quickly.
- How long does a move take? It depends on volume and access; be wary of promises made without seeing your case.
- Can I choose the time slot? Yes, but it’s worth coordinating to avoid peak hours and restrictions.
- What happens if it rains? They should have extra protection (covers, blankets, planning) so they don’t improvise.
- Can they move plants? Usually yes, but within limits and with care; confirm the conditions.
- Can they move appliances? Yes, but it’s worth flagging them (washing machine, fridge) and preparing the disconnection.
- Can I leave things inside the drawers? Better not; it throws off the weight and raises the risk of damage.
- How should I label to unpack faster? Prioritise “Open today / this week / whenever you can”.
- What should I keep with me and not on the truck? Keys, documents, medication, chargers and a change of clothes.
- What do I do with what doesn’t fit or I don’t want to take yet? Consider storage or a second phase.
- What red flags point to a bad company? A price with no questions asked, lack of detail, constant changes and little clarity.
These answers aren’t theory: they’re the checklist that spares you surprises. If, when you talk to a company, they don’t ask you about access, volume, fragility and services, the quote is very likely a rough estimate that later changes. So when you contact Mudanzas Trallero, use these questions as a script: it’ll help you ground your move and get a realistic work plan.
Request your quote with these 20 questions answered
If you want to book with peace of mind and turn your doubts about a move into clear decisions, the best move is to request a detailed, method-based quote; you can do that with Mudanzas Trallero.
Want a personalised quote for your move? Click here.
