It is your turn to move, and panic sets in almost at once. Here we will walk you through the problems that come up most often in these situations, so you can take the right precautions and avoid them.
On one hand, you are full of emotion about everything new: a new home, new neighbours; on the other, you cannot stop thinking about everything ahead. Take it calmly and start off on the right foot.
The problems you have seen happen to other people do not have to happen to you. Start by planning every detail carefully and in good time, so nothing slips through the cracks.
No Plan
This word is the key to success: plan everything, from which company you will hire to what you will eat on moving day. Do not leave out any detail thinking it is not necessary. Unexpected issues can always arise, but if you plan carefully that risk drops and you spare yourself headaches and stress.
No Contract
Listening to people who have used a removals company gives you a far closer picture than an online review.
Ask the company manager about every detail when you go in for information.
Make sure you see the vehicles they use, how the staff treat you and the type and cleanliness of their premises.
These details say a lot about a company and give you a preview of the quality of work you can expect.
Scams in which companies ask for a deposit and then disappear are real, so you need to be careful when hiring. Ask for your quote and contract in writing, and read them thoroughly before you sign.
Damaged Items
Ending up with damaged items in your move can be deeply disappointing. When you hire a company, find out what solution it offers if an incident like this happens.
Sometimes it occurs because the company has inexperienced staff; usually these are accidents, which are hard to prevent.
For such cases, the company should have insurance that can replace the item or pay out its value following an appraisal.
If the damage or loss is caused by poor packing done by the company, responsibility is very clear.
However, if you packed your belongings yourself and they are damaged due to poor packing, there is no grounds for a claim.
Agreements Not Honoured
When you hire a removals company, it is wise for the contract to set out the timescales, services and costs of the service to be provided.
If you get something different from what was agreed, try talking to the crew, contract in hand, and insist that the necessary corrections be made.
This contract will be your best tool for demanding what was agreed, because if it is not honoured despite your request, you can turn to the company’s management and file a formal complaint.
If they do not respond, you should go to the relevant authorities so that, through their intervention, the agreement is upheld.
In general, the hiccups in a move come down to a lack of planning or failure to follow the right steps.
Late Handover of Your New Home
Although this is not a moving problem as such, it does affect the outcome of the move.
Having the company booked with a reserved date, everything packed and ready to go, only to be told your new home is not available to receive your belongings, is a major problem.
To avoid this, be very specific with the landlord or owner of the property about the date on which you will need it handed over.
If possible, arrange for the handover to take place well before the moving date, so nothing gets complicated at the last minute.
Taking precautions about the items to be moved, the services you hire and properly packing your belongings are entirely foreseeable matters.
Hiring serious removals companies with a solid reputation will help ensure a successful outcome.
Take the time you need to get to know the companies in your area, study their services and terms, and choose the one that best fits your needs. At Mudanzas Trallero we help you get everything right from day one: ask us for a no-obligation quote!
